Cancelation Policy

Cancellation Policy for Made-to-Order Flooring

At Elite Floor Supply, we understand that unforeseen circumstances may necessitate changes to your flooring project. As all our flooring products are made-to order to your specifications, this cancellation policy outlines the procedures for order modification or cancellation.

  • Order Modification: We strive to accommodate order modifications whenever possible. If you wish to adjust your order details (e.g., size, color) before production commences, please contact us immediately. We will do our best to fulfill your updated request.

  • Order Cancellation:

    • After Order Is Placed: A 5% cancellation fee will be applied to cover initial processing and handling costs.
    • During Production: Cancellations after production commences will incur a non-refundable 25% cancellation fee. This fee reflects the materials procured, preparatory work completed, and labor invested in fulfilling your specific order.

We encourage you to carefully review your order confirmation to ensure all details align with your project requirements before finalizing your purchase. Should you have any questions or require clarification on our cancellation policy, please don't hesitate to contact our customer service team by chatting with us or emailing before placing your order. They are readily available to assist you.