FAQ
Need Help? Wedding Sparklers FAQ Guide
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What are wedding sparklers used for?
Wedding sparklers are a popular accessory used to add a touch of magic and excitement to a wedding celebration. They are typically used in photos, grand exits, or other special moments during the reception.
Are wedding sparklers safe?
When used properly, wedding sparklers are safe to use. It's important to follow proper safety guidelines and always have a responsible adult supervise their use.
How long do wedding sparklers burn for?
The burn time for wedding sparklers varies depending on the size, but most standard wedding sparklers have a burn time of approximately 2-3 minutes. Please check each sizes product page for more information.
Can wedding sparklers be used indoors?
Wedding sparklers should only be used outdoors in open spaces, away from any flammable materials or structures.
How many wedding sparklers do I need for my wedding?
The number of sparklers you need depends on the number of guests and the desired effect you want to achieve. Generally, it's recommended to have two sparklers per guest.
Can wedding sparklers be shipped to my location?
Yes, we are able to ship to most locations except Hawaii and Alaska.
How can I track my order?
After placing an order on our website, we will send you an email that contains the tracking number.
What ways can I communicate with someone at your company?
You can call us at (281) 819-1428 or our toll-free number +1 (888) 249-6340 and chat with us on our website or email us at sales@weddingsparklersnow.com. We are open 24/7 and are here to answer any questions you may have.
Shipping and returns
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How long does shipping take?
Shipping times depend on your location and the delivery option you select at checkout. We offer Overnight, Two-Day, and Rush Delivery services to help ensure your order arrives in time for your event. For exact delivery timeframes and pricing, please refer to the options available on the checkout page.
Do you offer expedited shipping?
Yes, we do! We offer several expedited shipping options, including Overnight, Two-Day, and Rush Delivery. You can select your preferred option during checkout to ensure your order arrives on time for your event.
What is your return policy?
We accept returns within 30 days of delivery. To report defective, incorrect, or missing items, please email us at sales@weddingsparklersnow.com with photos, your order number, and a brief description of the issue. Our team will respond within 24 hours.
Returns are subject to a 15% restocking fee, and original shipping fees are non-refundable. If you received free shipping, that cost will be deducted from your refund. Items must be returned in original packaging and quantity.
Customers are responsible for return shipping costs unless the item is defective or missing. We do not process exchanges—please place a new order for the correct item.
Important:
– Report missing/damaged items within 10 days of delivery.
– Contact your event venue before ordering; we do not offer free returns for venue-related issues.
– Delivery delays caused by couriers are not our responsibility.
For full return instructions, please visit our website or contact our support team.
Can I cancel or change my order?
Yes, you may cancel your order as long as the shipping label has not been printed. Once the label is created, the order is locked for shipping and cannot be canceled.
If your order has already shipped, you may return it at your own expense once it arrives. Please note, we process orders quickly to meet delivery timelines, so cancellations must be requested as soon as possible.
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