- If for some reason you think that the delivered product is defective, incorrect, missing accessories, and so on then please follow the steps below:
- For defective items: Send us a photo of the defective product with order no. at email@example.com. Kindly include a short description of your problem.
- For missing items/accessories: Send us a photo of the packaging/box you received with order no. at firstname.lastname@example.org Kindly include a short description of your problem.
- If you ordered an incorrect size/item: We don’t process exchanges but you can return the items for a refund and place a new order for the correct items you need. Please see the refund information below.
- Wedding Sparklers Now is NOT responsible for the customer not being informed before placing an order. Return fees will only be waived if the item the customer receives is defective or missing item.
- Wedding Sparklers Now is NOT responsible for poor planning. Please order with enough time for your order to arrive.
- Returns accepted for 30 days from the delivery date of your order. When an error has been confirmed, (upon following instructions under 'claims') we will make every attempt to promptly resolve the issue and redo the order. We will process the new order exactly as you had originally requested minus any errors that we made. We will not change the quantity or the sparkler size.
- Customers have 10 days from the date of delivery of products to file a complaint.
- Customers must contact us about the complaint. A written complaint via email along with supporting pictures showing the error must be sent to us for investigation. (Product received, packaging, etc.)
- If the error is confirmed by the support team, the customer will have to return all unused products to be issued a refund.
- Customers MUST reach out to their venue for approval BEFORE placing an order through our website. Once the order has been shipped out of our warehouse, the customer is responsible for all return fees. Under no circumstance we will process a free return if the customer did not reach out to their venue for approval before placing an order.
- If the customer's order is delayed by the courier , Wedding Sparklers Now is NOT responsible for this. Please contact the courier for all shipping delay issues. Wedding Sparklers Now will NOT refund shipping costs, including priority and rushed shipping costs. Customers will still be charged return fees for delays. Please see the Shipping Policy for more information.
- Customers will have to ship the package in its original packaging back via ground shipping at their own expense. If you received free shipping on your order you will be billed for the cost of that on your refund. Refunds will be processed upon the return of products and once the issue has been confirmed, the customers will receive the refund within 5 to 10 business days.
- Please note that the original shipping charges will not be refunded if the order has been shipped out from our facility.
- For all returns, customers will be charged a 10% restocking fee.
- If the customer opted for a replacement, the order will be exactly made as per the original order details rectifying the errors only. The order will be shipped out in 1-2 days.
Responsibility for Return Shipping Costs
- The entire order must be returned back to the company by the customer in its original quantity and packaging as per the invoice of the actual order for a full refund to be claimed. The customer has to return the product back, at his shipping cost for a full refund. We will NOT refund if the products are not in their original packaging.